I chose Cordell's because others failed me. I don't expect Cordell's to fail me because they take pride in their work, especially customer service. They understand the power of consumerism. Goodyear and Sam's Club, take note. You failed, so now you will fall. It is your own doing. Goodyear failed to appropriately replace my serpentine belt, it was still making squeaky noises after I gave them multiple chances. Instead of fixing the problem, their kid mechanic argued with me. Cordell fixed it. Even though the belt was not even a year old yet, it was worth the pay for Cordell's. Goodyear's mechanics are kids, argumentative and defensive about their work, when the evidence was clear - problem was not solved. So now we know it was the mechanic and not the car or part. Sam's, your faillure to honor my "free" tire rotation and commit to my scheduled time led me to Cordell's. Although I purchased tires from Sam's Club, I won't be going back to their mechanics (solely tire installers) again. I had to pay for the rotation through Cordell's, but it was worth it; not having to argue with people is priceless. Thanks, Cordell's, for providing me peace of mind that my family will be safe in my vehicles.
Sheng, Thank you for the kind words as we always strive to provide top notch customer service. Appreciate the opportunity to work on your 2013 Toyota Sienna LE. Glad to have been able to verify the brakes were working as should and be able to help you get through some of the scheduled maintenance items on your vehicle. Look forward to having the opportunity to serve you in the future.
- Cordell's Automotive - La Crosse (Courtesy Car Care)