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Holmen, Onalaska, La Crosse, Portage & Rochester Auto Repair

5 Convenient Locations

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We take great pride in all the positive feedback that we receive. Take a look at the customer reviews. Please contact us at Cordell’s Automotive if you have any questions and need auto repair or tire services. We’re located at 300 South Holmen Drive in Holmen and N5097 WI-35 Onalaska! Our store hours are 8:00 AM - 5:00 PM, Monday - Friday. The team of expert auto mechanics at Cordell’s Automotive is qualified and ready to assist you. We look forward to your visit and to providing you with exceptional service!

1

I went in with a intermittent cutting off of the engine issue to them. They said I needed a new fuel pump for my truck. I agreed to have it serviced and they did it for $1100. Great. Well, within a 2 week span, it did it again and I had to have it towed this time. I had to call for two days to check in on it. Finally I got it answer that it was a fuel module located outside of tank and that at $300 with some change, it could be changed and fix the problem. They also recommended to have it relocated due to it being a issue with other trucks for extra $500. I got off the phone and researched it myself finding out it was a very easy part to replace. Two screws holding it with a plug in. I ran to O'Reilly to get the $50 part and then to Cordells. I asked them did my fuel pump really need to be replaced if it was a simple module in the first place? Their response was yes and that a new fuel pump caused the module to go out. I didn't feel good about it at all and told them I have the new module and will replace it myself right now. They did not argue with me and let me do it. I also asked do I owe anything for this diagnosis...and they replied no. So i went out, replaced it myself and drove off within 8 minutes. They seem to want me just gone. I was very patient and didn't make a scene, but never felt satisfied and also felt lied to. Talking with a few mechanics, they stated this was not the right way to handle the situation on their end. A fuel module ($50 part) could've fixed it from the start. But to try and charge me more to fix the issue that was from the start was the breaking point for me. A reputable company would make it right with the customer, fix the issue, and own up to mistakes. I felt this was not the case at all.

5

They are very helpful and kind people. Never pushy but let you knkw whats oing on with your vehicle.

Thank you Karen and Adam for bringing your Ford Fusion in for new tires. We greatly appreciated the wonderful review, and we cant wait for your next visit with us

- Cordell's Automotive - Portage
1

I BELIEVE CORDELL'S DAMAGED MY VEHICLE STAY AWAY FROM THIS NEW, PREDATORY SHOP I had a very bad experience at Cordell's on November 1, 2023. I brought my 2010 Honda Odyssey van in for new tires, and had the tires installed by Cordell's. Afterwards, when I reached speeds in the 60's on the highway there was an extreme vibration from the tires. I had never felt anything like a vibration or misalignment in this vehicle before I took it in to Cordell's. I brought it back to Cordell's, and they said they could try to re-align the tires, and would let me know. An hour later, I was told by their front-desk receptionist that they didn't know what was wrong and would need to start with installing "new struts" to try to fix the issue, which would cost me more than $1200. I believe Cordell's did this damage to my vehicle. I believe Cordell's is predatory. I recommend you stay away from this place at all costs.

5

5

Front desk staff r awesome, especially Brad

5

5

1

Asked to have exhaust remounted and they refused work.

I am sorry you are unhappy with the answer you received. If you would like to give us a call I can try to figure out what happened, and If there is anything we can do.

- Cordell's Automotive - Portage
5

Thank you Linda for bringing your Buick Rendezvous in for tires, alignment and suspension work. We are very happy to see the wonderful review, and we are pleased you received great service. We look forward to your next visit with us

- Cordell's Automotive - Portage
2

Sofia, I am sorry you were not happy with the service you received. If you would like to call or stop by, I can see what I can do to make it right. We look forward to another chance to impress you

- Cordell's Automotive - Portage
Cordell's Automotive - Holmen is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Cordell's Automotive - Holmen (608) 526-9211, Cordell's Automotive - Onalaska (608) 781-1157, Cordell's Automotive - La Crosse (608) 788-2112, Cordell's Automotive - Portage (608) 742-6050, Cordell's Automotive - Rochester (507) 288-5778 if you have any issues in accessing any area of our website.